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Customer Services Co-ordinator - Conferences

Recruiter
Haymarket Media Group
Posted
02 April 2012
Closes
02 May 2012
Location
Hammersmith
Specialism
Hours
Contract Type
Salary
Competitive

Further information

Please do not apply if you are looking for an event management role.
 

Job Description

Overall Responsibility:
Responsible for customer services for the Conferences and Managed Events departments.
Tasks include but are not limited to:
• Dealing with all incoming telephone enquiries
• Processing delegate bookings (via telephone and hardcopy)
• Responsible for delegate correspondence (pre and post event)
• Set up and maintenance of events on our booking system
• Management of the generic email inboxes
• Management of the collation of delegate feedback
• Chasing outstanding payments
• Support of the marketing team (chasing enquiries etc)
• Helping with registration onsite at events
• Ad hoc administration and other tasks as required

 

Person Specification

We are looking for someone who loves dealing with customers and varied administration work. This role is set within an events team but is very much administration and customer care based.


MUST HAVES:
 Ability to work to tight deadlines and manage and prioritise their own workload
 Ability to work under pressure whilst remaining calm and professional
 Must have excellent attention to detail
 Excellent communication skills both in person and on the telephone
 Computer Literate. Must be proficient in Microsoft Office

NICE TO HAVES:
 German speaker
 Knowledge of InDesign


 

Haymarket Media Group

Whether you’re looking to start a career in media or you’re already an established player, why not come and join this influential publisher, with an outstanding history of success and a future full of growth, expansion and exciting challenges?

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