Expiry Date - 02/05/2012

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Customer Services Co-ordinator - Conferences

Location - Hammersmith
Salary - Competitive
Sector - Client Side / In-house, Exhibitions & Conferences
Function -

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Job Description

Please do not apply if you are looking for an event management role.

Job Description

Overall Responsibility:
Responsible for customer services for the Conferences and Managed Events departments.
Tasks include but are not limited to:
• Dealing with all incoming telephone enquiries
• Processing delegate bookings (via telephone and hardcopy)
• Responsible for delegate correspondence (pre and post event)
• Set up and maintenance of events on our booking system
• Management of the generic email inboxes
• Management of the collation of delegate feedback
• Chasing outstanding payments
• Support of the marketing team (chasing enquiries etc)
• Helping with registration onsite at events
• Ad hoc administration and other tasks as required


Person Specification

We are looking for someone who loves dealing with customers and varied administration work. This role is set within an events team but is very much administration and customer care based.

 Ability to work to tight deadlines and manage and prioritise their own workload
 Ability to work under pressure whilst remaining calm and professional
 Must have excellent attention to detail
 Excellent communication skills both in person and on the telephone
 Computer Literate. Must be proficient in Microsoft Office

 German speaker
 Knowledge of InDesign


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