Please do not apply if you are looking for an event management role.
Job Description
Overall Responsibility:
Responsible for customer services for the Conferences and Managed Events departments.
Tasks include but are not limited to:
• Dealing with all incoming telephone enquiries
• Processing delegate bookings (via telephone and hardcopy)
• Responsible for delegate correspondence (pre and post event)
• Set up and maintenance of events on our booking system
• Management of the generic email inboxes
• Management of the collation of delegate feedback
• Chasing outstanding payments
• Support of the marketing team (chasing enquiries etc)
• Helping with registration onsite at events
• Ad hoc administration and other tasks as required
Person Specification
We are looking for someone who loves dealing with customers and varied administration work. This role is set within an events team but is very much administration and customer care based.
MUST HAVES:
Ability to work to tight deadlines and manage and prioritise their own workload
Ability to work under pressure whilst remaining calm and professional
Must have excellent attention to detail
Excellent communication skills both in person and on the telephone
Computer Literate. Must be proficient in Microsoft Office
NICE TO HAVES:
German speaker
Knowledge of InDesign