Insight Manager - Customer Loyalty

Milton Keynes
£60000 - £70000 per annum + bonus + benefits
27 Oct 2012
24 Nov 2012
Lesley Dusart
Full Time

Insight Manager - Customer Loyalty

An exciting opportunity has arisen for an Analytics Manager to join a fast-growing customer insight team for a well-known retailer. This is the chance for an ambitious insight specialist to really make their mark on the function. This opportunity is based in the Midlands.


This well-established retail company is a household name and is heavily investing in its customer insight function. They are looking to really understand and better target their customers with highly personalised campaigns through providing insight from complex customer loyalty analysis.


Within this position you will have hands-on insight and campaign analysts reporting directly into you. Being responsible for leading analytical projects you will also have an understanding of the complex analysis, segmentations, propensity modelling and insight that will be undertaken, and their impact on the overall strategic direction of the projects. In the commercially driven role you will be helping the company better understand and communicate with their customers, thus increasing overall success and ROI.


You will display the following skills and experience:

  • Solid background and understanding of complex customer analysis and insight, with a detailed knowledge of statistical and analytical techniques such as segmentations, propensity modelling, targeting and profiling.
  • You will be commercially driven, managing projects in order to increase overall ROI.
  • Knowledge of analytical and campaign management tools such as SAS, SQL, Alterian, Omniture, etc, would be useful in this position.
  • Previous experience of working within a retail of FMCG environment would be highly advantageous.
  • A good degree in a relevant subject. For example, mathematics, statistics, etc.


You can expect to earn up to £70,000 + bonus + benefits within this position.


If you would like to apply for this position then hit the 'apply now' button or email


Harnham Search and Selection are specialists within the analytics and data, focusing on niches areas of recruitment where many of the UKs businesses find hiring high quality employees a challenge. We are one of the UKs largest suppliers of analytical staff, and have an impressive client list, ranging from SMEs to some of the world's leading blue-chip companies. Our consultants undergo intensive training to become experts within their fields.

Insight Manager - Customer Loyalty