Client Service Director - Digital Advertising

£55000 - £65000 per annum + 85k OTE + Benefits
19 Nov 2012
17 Dec 2012
Gillan Kane
B2C, Digital, Retail
Full Time
Contract Type
Award winning Online advertising targeting technology company with an amazing collaborative company culture are looking for a Client Services Director to lead, and nurture the client services team and will be responsible for creating and developing a true client-centric strategy to ensure the very highest levels of client servicing.

This is a key role within the business to develop internal process between departments as well as ext renal client retention and client service strategy across

The Role:

* You will be responsible for developing Client retention strategies and rolling our procedures across the business.
* Expanding on existing opportunities to sell and cross-sell
* Helping in the creation of value propositions for all products
* Driving client strategies, specifically retention and cross selling
* Developing strategies with clients to enhance absolute value is driven from our product portfolio
* Monitoring outcome to ensure optimum cost-effective client satisfaction and retention:
Instilling within the sales function a culture of full accountability for error-free pre-sales, delivery and after-sales systems
* Establishing a range of client events
* Responsible for developing and maintaining a network of contacts within key client and potential client organisations, including industry associations

Required skills:

* Excellent client service or account management, client retention experience within an Online advertising company - Display or Video would be ideal.
* Successfully managed a revenue target and revenue forecasts & evidenced an understanding of Business and client strategy, client Experience, Client Relationship Management, Content Management, Analytics, Digital Marketing and Commerce Internet technologies.
* A proven history of managing complex engagements in a team environment
* Advanced negotiation, communication, writing and organisational skills.
* Facilitation, team motivation and team leadership skills.

This is an opportunity for someone at the top of their game, that knows the Online advertising ecosystem, has a passion for new platforms and new advertising technologies.

Please send your cv to or call Gillian on 07950802685 for more information!!