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Head of Loyalty & Retention

Recruiter
Just Digital
Posted
22 November 2012
Closes
22 December 2012
Ref
881701
Location
Thames Valley
Specialism
Hours
Contract Type
Salary
45-50K

Further information

A new contract role, covering maternity leave has arisen at this online consumer finance brand, part of a hugely successful global financial services organisation, based in a fantastic Berkshire location.

A multi-million ATL campaign launched earlier this year supporting digital activity and the ambitious growth plans that are in place. They are currently smashing targets and as a result a fresh raft of investment has been allocated by the U.S. This will be largely used to recruit more expertise and increase budget in specialist Digital Marketing, E-Commerce and Product Development areas. Their proposition is innovative and brings something fresh to the market, which, coupled with a talented and hard-working team is why they are seeing such fantastic growth and success.

We are seeking a talented Head of Customer Retention to be responsible for the development of customer-centric strategies, designed to deliver a first class customer experience, to develop lasting customer relationships, and to deliver customer loyalty. In doing so, delivering commercial benefit to the business in terms of increased renewals, retention and life time value.

Main areas of focus and responsibility include:

-       eCRM – product promotions, cross and up sell campaigns

-       Customer renewal programmes

-       Reputation  management – Social CRM, customer reviews, customer service and queries

-       Create a single customer view – data management, customer insight, communication strategy

We are looking for a loyalty and retention expert ideally with experience in Finance, Telco’s or similar subscription based product environment. You should have man management experience and happy leading strategy as well as being hands on. This is a contract role for circa 9 months, so ideally you will be happy working with as well as developing current plans and campaigns.  

Position: Head of Customer Retention & Loyalty (Maternity Contract)

Salary: £45k - £50k

Location: Thames Valley

Contract: Permanent

Contact: Daniel Pincott

Posted: 22/11

Reference: 881701

Referral Reward: £400

Just Digital is a specialist Digital Marketing & E-Commerce Recruiter. If you’re a digital marketing or e-commerce professional interested in advancing your career, we can help. Our core sectors include Retail, Leisure & Travel, Technology, Financial Services and E-Commerce Vendors. 

Not quite right for you? If you know someone who would be great for this job, then please contact us or send us their details (with their permission of course!) along with the job reference number. We pay generous rewards for all successful referrals!

Just Digital

Just Digital specialise in sourcing the best digital marketing and e-commerce professionals for our clients internationally, on a permanent and contract basis.

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