Senior Retention Manager

£Competitive + bonus + benefits
30 Nov 2012
28 Dec 2012
B2C, Digital
Full Time

Senior Retention Manager
£Competitive + bonus + benefits

We're EE and we're here on a mission: to show everyone in the UK how the magic of technology can make the everyday better. And not just for new customers. We're keen to help existing customers - both business and consumer - get the best from EE too. On one level, that means cross-selling of course. But there's more to it than that. We want to develop our relationships with customers at every level, which is where our Digital In-life & Retention team comes in.

We're massively expanding our Digital team as part of a big push on digital. It's all to help our customers to better interact with EE brands whenever and wherever they want - from fixed web to ipTV. You'll deliver the online sales targets for our Retention team. You'll use everything in the salesperson's arsenal to do that - including website optimisation, marcoms, pricing reviews, and usability studies. Your role will be key to the success of the expanded Digital team for EE, which is why you will be part of the Service and Retention Management team.

The most important thing for a role like this will be you retail, ecommerce trading, or telesales experience - it is that which you will draw on in your day-to-ay work to hit targets and develop our proposition. Any ecommerce or digital marketing qualifications you have will be a helpful bonus, but are not essential.

To find out more, click apply.