Retention Specialist

£Competitive + bonus + benefits
30 Nov 2012
28 Dec 2012
B2C, Digital
Full Time

Retention Specialist
£Competitive + bonus + benefits

We're EE and we're here on a mission: to show everyone in the UK how the magic of technology can make the everyday better. And not just for new customers. We're keen to help existing customers - both business and consumer - get the best from EE too. On one level, that means cross-selling of course. But there's more to it than that. We want to develop our relationships with customers at every level, which is where our Digital In-life & Retention team comes in.

We're massively expanding our Digital team as part of a big push on digital. It's all to help our customers to better interact with EE brands whenever and wherever they want - from fixed web to ipTV. As a Retentions Specialist, you'll deliver the digital upgrades and retention targets for the Retentions team - and in the process make sure our sites are optimised to do that, along with our marcoms, propositions, and pricing. You'll also make sure comprehensive plans are created to achieve long-term commercial targets, while helping to lead a virtual business team comprised of colleagues from other departments.

Along with a degree (or equivalent), you'll need proven sales and digital experience in ecommerce or telecommunications.

To find out more, click apply.