Digital Research Manager
Digital Research Manager
£ Competitive + great benefits
We are Telefónica. You’ll know us in Europe as O2. We’re part of one of the biggest communications businesses in the world. And keeping us ahead of the game is our Customer & Market Research (CMR) team.
Here, forward-thinking professionals apply their expertise to spot and interpret trends. They listen to what people have to say, getting the word on the street to give us invaluable insights that drive our business. It’s all about putting the customer at the heart of all we do.
About the role:
In this key role, you’ll be accountable for providing leadership and strategic direction to the Digital and Online teams. Primarily, you will be expected to drive the customer insight related to Online and Digital and monitor and analyse the customer experience - showcasing widely & innovatively throughout the business.
From representing the voice of the customer for the Digital teams to ensuring that insight is at the heart of decision making on a day to day basis you will be expected to build robust, credible and highly effective commercial relationships with the Digital/Online teams.
As a natural communicator you will thrive on creating and telling stories from all forms of customer & market research and will communicate insights effectively & innovatively ensuring broad dissemination and genuine ‘action in to insight’.
An ambitious and creative leader, you can think strategically and relate research findings to business strategies. You have a background in digital research, plus excellent analytical, reporting and presentation skills. What’s more, you are organised and driven, with bags of initiative and the ability to see detailed research as part of the bigger picture and to tell insight as a story.
In return for your efforts, you’ll be rewarded in typical Telefónica style: A competitive salary and benefits that you get to choose, including our cycle to work scheme, carbon offsetting, flexible working and childcare vouchers. Great news if you’ve got little ones or other family commitments, or if want to be more green. And of course you can expect support, recognition and the chance to progress with us.
Ready for Telefónica?
Please click on the APPLY NOW button to apply to this exciting opportunity
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