Casino VIP Manager

£35000 - £45000 per annum + Benefits
11 Jan 2013
08 Feb 2013
Doug Elliott
B2C, Digital
Full Time
Our Client is currently searching for a Casino VIP Manager to develop the relationships of high value customers- an area of extreme importance to the business.

Key Responsibilities

Build and maintain strong relationships with VIP customers via Phone, E-mail and Chat

Handle queries, contacts and escalations from/about VIPs

Manage VIP bonuses and gifts and in line with business requirements and budgets

Work alongside CRM and Events teams to achieve desired results in the planning and execution of campaigns, local, global and VIP-specific events

Acquire knowledge of customers and build profiles including playing behaviours, interests, likes and dislikes.

Give input into processes, projects and SLAs to prevent complaints and service failures

Monitor the customer base for new VIP customer potential

Collaborate with Marketing to help acquire new VIP customers

Maintain good relationships and communication with relevant stakeholders and support departments to ensure that the VIP customer experience is top class

Proactively encourage customers to try new channels and platforms e.g. Mobile.


Fluent in English. Additional European language an advantage.

At least two year's work experience in VIP management, Account Management or Customer Services in the online or land-based Gaming or Hospitality industries

Commitment to providing world class service to valuable customers

Deliver results whilst working under pressure, and multi-task in a fast-paced environment

Sound Commercial acumen, understanding of ROI and an analytical approach

To apply for this Casino VIP Manager Opportunity click 'Apply Now'
Posted by Doug Elliott of Adam Recruitment Ltd