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User Experience Manager - Design & Content - Financial Services
Ground breaking online financial services company, consisting of an exceptional team of talented individuals working in a fast moving, ever changing environment. Be an integral part of the team that produces and delivers all the communications for a variety of audiences for this groundbreaking new scheme.
The User Experience Manager will be responsible for the design and delivery of high quality UX across all digital customer touch-points and available channels.
Reporting to the Head of User Experience and e-business the role will require you to work closely with the implementation and delivery team and external suppliers to design, deliver and continually improve a transactional website that will have huge impact on a large amount of companies and employers, on a nationwide basis.
You will be responsible for developing wireframes and creating web site prototypes using Axure wire framing software that will translate concepts into high-fidelity interactive prototypes. Working closely with the content teams to produce information architectures and interaction designs that underpin the proposition ensuring a high-end online customer journey, with an emphasis on self-service tools that will cope with a large amount of traffic and daily transactions.
With a mix of analytical and web design skills, an understanding of user, UX needs, you will be used to taking a concept, producing prototypes and working with technical teams to monitor the build for large scale online propositions. You will enjoy taking ownership of projects and seeing them through to the end, be comfortable in meetings putting forward and defending your ideas. You may have an in-house or a web design agency background, have had exposure to lots of different projects. You will ideally have experience of implementing self-service tools eg: live chats, FAQ's/knowledge bases or decision trees. You will be pragmatic, good at making decisions and understand that will sometimes have to make design compromisers to ensure usability. Needs experience of using Axure or Balsamic software and User Centred Design principals.
As part of this highly demanding team, you will have the opportunity to work with friendly, supportive, experienced, qualified and extremely professional people. This is a great chance to join a unique organisation at a pivotal time. To apply for exciting web design role click the 'Apply Now' button