Supporter Care Advisor

Location
London
Salary
£19k - 20k per year
Posted
02 Dec 2013
Closes
16 Dec 2013
Ref
HQ00024350
Contact
Angela Mann
Function
Public Relations
Hours
Full Time
Contract Type
Contract

A health related charity is urgently looking for a Supporter Care Advisor to work as part of a team delivering first class, professional customer service. You will use a range of communication methods to ensure that customer enquiries, donations and complaints are resolved. 

This role is a 6 month fixed term contract starting ASAP. 

MAIN DUTIES AND RESPONSIBILITIES:

To assess and resolve enquiries, requests and complaints, primarily on the telephone to ensure that customer enquiries are resolved at first point of contact.

To use sound judgment and take decisions within established procedures for each service request including logging and processing customer enquiries adhering  to service levels and quality standards to maximise customer satisfaction.

Accurately capture of data to meet service standards, including data protection guidelines

Provide a comprehensive information service to the public, advising on support services available.

PERSON SPECIFICATION:

Experience of working within a customer service environment, to include proactive call handling experience.

Excellent customer services skills (oral and written) with the ability and confidence to professionally and positively handle potentially sensitive or difficult situations.

Excellent co-ordination, time management and prioritisation skills in order to combine reactive call-handling, pro-active call-making and capturing data generated from these and other activities

If you are available immediately and have excellent customer service skills and a friendly and helpful telephone manner please apply now.