Online & Customer Support Manager

London (Central), London (Greater)
£35000 - £42000 per annum
19 Jun 2014
17 Jul 2014
Sally Kingsley
B2B, B2C, Retail
Full Time

Are you a ecommerced focussed with experience in guiding and managing the customer journey online? Are you passionate about customer service and managing a team? If so, then read on...

Online & Member Support Manager - Leisure - £35,000-£42,000 - London

Located in South East London, this charitable social enterprise is a fast paced organisation with 120 leisure facilities. They like to hire top talent to strengthen their busy marketing team.

As Online and Customer Support Manager you will be responsible for:
- Finding out what the barriers are for customers online
- Understand the online customer journey and sales process
- Manage the call centre supervisors (3 in total) and liaise with them on complaints coming through regarding online support
- Finding solutions to customer complaints and aid the online conversion process
- Develop and drive the strategy to reduce online customer complaints

For this role you will need the following:
- E-Commerce experience
- Be marketing focused
- Experience in managing people
- Strong communications skills

If you have relevant skills for this role please click apply and send us your CV today.

Online & Member Support Manager - Leisure - £35,000-£42,000 - London

If this role isn't what you're looking for, don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website ( and sign up for job alerts so you're the first to know about a new opportunity. Marketing Recruitment - The Stopgap Way.